Cellular and FWA QoS 2009 Test Result
As informed by DG Postel, all cellular and FWA operators in Indonesia have passed the standard Quality of Service for the year of 2009. The measurement has been performed from July to August last year in the six cities, namely: Jakarta, Bandung, Surabaya, Makasar, Medan and Batam.
As written in the previous post Indonesian Cellular QoS Rule, the measurement items are: Call Center Service Level, Endpoint Service Availability which include call success rate, drop call and block call, and SMS service level.
Starting from 2010, Indonesian telecommunication regulator will fine operators which do not pass the standard quality of service.
Below are the measurement result.
| Operator | call Center | drop call | blocked call | CSR | SMS |
| Indosat GSM/3G | 100% | 0.32% | 0.74% | 98.94% | 100% |
| Indosat StarOne | 100% | 0.54% | 0.99% | 98.46% | 100% |
| Telkomsel | 93.33% | 0.42% | 0.64% | 98.94% | 98.04% |
| Excelcom | 96.67% | 0.54% | 2.85% | 96.6% | 100% |
| HCPT (3) | 81.67% | 0.64% | 4.04% | 95.32% | 100% |
| NTS Axis | 100% | 0.50% | 0.81% | 98.69% | 100% |
| M8 Fren | 100% | 0.61% | 0.19% | 99.20% | 100% |
| M8 Hepi | 100% | 0.23% | 0.12% | 99.65% | 100% |
| Smart Telecom | 100% | 3.37% | 1.25% | 95.38% | 100% |
| Telkom Flexi | 100% | 0.55% | 1.00% | 98.45% | 100% |
| Bakrie Esia | 100% | 0.54% | 0.38% | 99.07% | 100% |
Source: DG Postel
CSR: Call Success Rate
FWA: Fixed Wireless Access.
According to the data, Mobile-8, a CDMA operator, was the most performed network, both for Fren (cellular) and Hepi (FWA). Its total subscriber was only around 3m by the end of 2008. Meanwhile, HCPT with its product call “3″, was the less perfromed network followed by Smart Telecom. HCPT is GSM/3G operator, while Smart Telecom is a CDMA operator.
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